SEATTLE — Amazon announced it will end its Amazon One palm-recognition payment system and remove all palm readers from physical locations by June 3, 2026, citing low customer adoption.
In a notice posted on its website and confirmed in an emailed statement, the company said it will gradually phase out Amazon One devices in stores, with some locations removing the technology earlier than the June deadline. “In response to limited customer adoption, we’re discontinuing Amazon One,” an Amazon spokesperson said, adding that all customer data linked to the service will be securely deleted after it ends.
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Amazon One, launched in 2020 at two Amazon Go locations in Seattle, allowed opted-in customers to pay or check in by scanning their palm after enrolling a payment method. The technology later expanded to additional Amazon properties, including Whole Foods Market, and to select third-party venues such as Panera Bread.
The move comes as Amazon accelerates its pullback from certain brick-and-mortar retail experiments. Earlier this week, the company announced it will close all Amazon Fresh and Amazon Go stores—72 locations nationwide—and focus its U.S. physical grocery strategy on Whole Foods Market and faster online grocery delivery.
Amazon One often operated alongside the company’s cashierless Just Walk Out technology, which uses cameras and sensors to automatically charge shoppers for items as they leave a store. While Amazon removed Just Walk Out from Amazon Fresh locations in 2024, the company continues to expand the technology more broadly.
Just Walk Out is now deployed in more than 360 locations across the United States, the United Kingdom, Australia, Canada, and France. In 2025 alone, Amazon launched more than 150 third-party stores using the technology, signaling continued retailer interest in checkout-free shopping. Over the past year, the system processed 36.7 million items across 17.7 million shopping sessions. Amazon has also deployed 40 Just Walk Out–enabled stores at its fulfillment centers, with additional locations planned for 2026.
Amazon did not provide further details on the wind-down of Amazon One, but said the service will remain available for patient check-in at existing healthcare locations until further notice. Users can manually unenroll from Amazon One through the company’s support page.
Industry observers note that biometric payments and cashierless technologies have seen uneven adoption, facing challenges tied to cost, operational complexity, and privacy concerns. Amazon’s decision to discontinue Amazon One underscores the difficulty of scaling biometric payment systems, even as contactless payments and digital wallets continue to gain traction and checkout-free retail models evolve.
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