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WOONSOCKET, R.I. — CVS Health said it is prioritizing the health and safety of its customers, patients, members and colleagues in response to Hurricane Debby, which has made landfall in Florida and is set to move through Georgia and the Carolinas this week.
The company said it is committed to providing communities with access to the products and services they need amid the storm, and says it has taken steps to ensure continuity of care:
- CVS Pharmacy is reaching out to its patients by text message, email and phone to remind them to refill and pick up prescriptions. Stores are also receiving additional supplies of emergency items such as water, batteries and first aid products.
- CVS Caremark, the company’s pharmacy benefit manager, is enabling pharmacy claims for one-time emergency refills of a 10-day supply of medication for plan members in impacted areas.
- CVS Specialty patients who are within the emergency area and are taking specialty medications will be contacted to discuss alternate delivery arrangements, if needed.
- Aetna’s clinical response teams have expanded their engagement with Medicare and Commercial members in potentially impacted areas to ensure member safety and access to emergency services.
- Additionally, Aetna is liberalizing its Resources For Living (RFL) services to ensure individuals and organizations have access to care regardless of whether it is part of their existing benefits. Liberalized services include in-the-moment mental health phone support, a dedicated crisis support website and community resource information. Individuals and organizations who do not have RFL can call 1-833-327-AETNA, and those with RFL should contact their designated RFL number.
- CVS Health is also contacting colleagues who are at risk from the storm to check that they are safe and offer crisis support. Information about community resources and emotional support services is available through the company’s employee assistance program.
CVS Pharmacy stores will comply with all local evacuation orders, the company said. If there are mandatory closures, impacted stores will reopen as soon as it is safe to do so. If a store is closed for more than one day, the pharmacy’s phone lines will be rerouted to a nearby open CVS Pharmacy to help patients access their prescriptions. Patients with a scheduled vaccination will be notified of any changes to their appointment by email or text message.
