NEW YORK—CVS Health announced on Tuesday plans to spend $20B over the next 10 years to achieve interoperability in the sector through a more tech-driven consumer health experience.
“CVS Health is investing $20B over the next decade to simplify the U.S. health system for the American consumer. Specifically, we’re committed to advancing interoperability between members, patients/caregivers, providers and appropriate community resource entities to foster collaboration, improve member outcomes, increase satisfaction and enhance efficiencies,” said Amy Thibault, executive director, Corporate Communications – External Affairs at CVS Health.
She added that the company is focused on getting the correct information at the right time for a member, provider, payer, or anyone in the care continuum, so they have the correct information to support their health care decision making, including:
- Outreach, automating actions that are currently manual, so time can be spent on more complex/critical activities
- Filling information gaps
- Improved processes along the member journey – supporting workflows that may not be supported today
The move is expected to impact the company’s vertically integrated units, such as pharmacies, Aetna health insurers, and other operators.
It will also allow CVS's competitors and other industry participants to plug into the company’s system.
