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WOONSOCKET, R.I. — Shea Manigo is senior vice president of retail field operations for CVS Pharmacy, where she oversees colleagues in over 5,000 CVS Pharmacy stores across the Western United States. She joined CVS Health during the Target Pharmacy acquisition in 2015 and has served in various roles with increasing scope and responsibility. “I work closely with enterprise partners to develop and deliver on bold strategies that allow us to strengthen our position as the health and wellness authority, increase convenience for our consumers, and evolve our health services to meet the challenging needs of our community. But my constant North Star in my career journey has been the direct connections to our colleagues and consumers. They are the heart of everything we do.”
Consumer and colleague well-being and building consumer loyalty have been driving forces behind Manigo’s career journey. She, along with her field organization and over 200,000 store colleagues, focus on operational excellence, doing everyday things exceptionally well to strengthen brand loyalty.
“Nearly one in three Americans trust CVS Health for some aspect of their health — which is a responsibility and a privilege. And when you think about our retail locations, we open the door, literally and figuratively, to enterprise assets. The interactions with our frontline teams are the foundation of the most important aspect of our brand — trust. To build on that trust, we must listen, and feedback has never been so accessible. So, we are taking what our consumers tell us and actioning ways to improve everyday experiences.”
Shea Manigo
She notes that one way feedback has driven improvement is with the relaunch of the ExtraCare loyalty program. “The program is designed to make our offerings simpler and enhance the value we deliver for consumers, including an option to receive free same-day delivery with our subscription-based membership, ExtraCare Plus.”
Manigo has made indelible impacts in her time at CVS Health. “I’ve had the opportunity to lead our teams and partners through acquisitions and integrations. Over the years, I’ve had the fortuitous opportunity to be a part of many colleague journeys, which to me is what means the most.”
Manigo, the CVS Health Diversity Management Leadership Council (DMLC) chair, has always been passionate about the role of diversity, equity, inclusion and belonging in the workplace.
The DMLC is a council of enterprise senior leaders who collaborate to further strategic diversity objectives that began in 2013. “Chairing this council is a passion of mine and, honestly, it’s been an honor to serve in this space.”
