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GOODLETTSVILLE, Tenn. — With more than 20 years in the retail industry, Shweta Bhatia, senior vice president of information technology applications and base engineering, leads Dollar General’s technology development, overseeing the implementation and management of all the retailer’s IT infrastructure systems and platforms.
“In all my roles, I’ve had the privilege of driving strategic value across business units, including merchandising, supply chain, stores, digital and marketing,” she says. “Leveraging technology to drive transformative changes in the retail industry is something I am deeply passionate about, and I strive to make a tangible impact through every decision and action our team undertakes.”
Since joining DG in 2022, Bhatia has taken the company’s mission of Serving Others to heart, working every day to drive innovations that improve the customer experience and create new opportunities for the company and its employees. She’s committed to instilling that mission into her teams, too, and emphasizes the unique value the company brings to each community it serves.
Shweta Bhatia
“I’m incredibly proud of our team’s accomplishments. Merely pursuing technology for technology’s sake is not effective; establishing genuine partnerships with the business and collaboratively building the future vision are essential for success. At Dollar General, we have an amazing group that is customer focused and dedicated to prioritizing DG’s mission in every project, ensuring that we’re always enhancing customers’ experience and meeting their needs, despite the ever-changing landscape,” she says.
To navigate this dynamic landscape and meet customers where they are, Bhatia and her teams must pivot constantly. For example, DG is currently working to enhance consumer engagement on digital channels such as Meta where customers are now gravitating to drive store traffic.
Beyond the responsibilities of Bhatia’s role, she is passionate about building and developing strong, high-performing teams and serves as the executive sponsor of Dollar General’s Young Professionals employee resource group (ERG).
Helping develop talent is her way of repaying those who have contributed to her own development and success, she says. In 2023, Bhatia published Reinvent Your Career, a book in which she shares strategies for navigating professional transitions, achieving career success and designing a fulfilling life through personal stories.
“Seeing individuals grow and develop their skills, contributing to their personal development, is very fulfilling and gratifying. That is probably the most rewarding aspect of my job and my career.”
