MOORESVILLE, N.C. – Lowe's is launching drone delivery via a pilot program, promising Charlotte area contractors and do-it-yourself customers delivery of select home improvement items in as little as 20 minutes.
The launch builds on Wing and DoorDash's existing drone delivery operations in the metro area.
The Lowe's pilot spans a curated list of eligible products, including hand tools and paint products, plus everyday household items such as soap, tape, all-purpose cleaners and batteries.
"At Lowe's, our mission is to solve problems and fulfill dreams for the home,” says Seemantini Godbole, chief information and AI officer at Lowe's. “By piloting drone delivery, we're addressing a real project pain point with an innovative solution that is integrated into the retail journey, giving our hometown customers next-generation fulfillment right when they need it.”
The company says that drone delivery builds on its broader efforts to use technology to transform how customers shop and how its employees work. Recent innovations include Mylow, Lowe's AI assistant for customers, and Mylow Companion, its AI-powered assistant for store associates, which together have helped answer more than 25 million questions since launching in 2025.
Amazon drones draw noise complaints in Texas
Meanwhile, in Texas, neighborhood residents in the Dallas suburb of Richardson are complaining of lost privacy, non-stop outdoor disruption from drone traffic at a major Amazon fulfillment facility.
The New York Times and other news outlets this week reported on complaints from residents who say they have been driven indoors by the constant buzzing from frequent low-altitude flyovers. Stephanie Puri told the Times that she tracked 52 drone passes over her home on what she described as a “slow day,” adding that the noise penetrates her home even with the television turned on.
Amazon defends the program and cites customer feedback that has been overwhelmingly positive. Amazon is competing with rivals like Walmart, Alphabet’s Wing, and DoorDash, all of which are actively testing and scaling suburban drop-offs across the Dallas-Fort Worth metroplex.
Last month, Amazon announced that Prime Air deliveries would expand to 500 towns and cities by the end of the year. Other companies are also using drone deliveries, and the F.A.A. has forecast that by 2030 the number could explode to more than 3.5 million, up from the current number of 897,000 registered drones.
