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PHILADELPHIA — As head of field operations at Rite Aid, Margherita Cardello is playing a vital role in transforming the retail chain’s performance, driving growth and expanding clinical services.
Cardello has helped steer the team through a post-bankruptcy restructuring, seeing Rite Aid emerge from the process with a reinvigorated drug store model that positions the company on the front lines of health care.
Rite Aid executives cite Cardello’s leadership in helping the company not only overcome adversity but thrive within a highly competitive landscape. She’s been instrumental in driving substantial growth in script volume.
Cardello is also credited with upgrading processes and aligning them with the evolving needs of customers.
Cardello and her team are focused on advancing clinical services, creating accessible health care opportunities for patients within Rite Aid’s pharmacies.
“At the heart of my work is ensuring that Rite Aid’s retail and pharmacy operations exceed the highest standards in customer experience and patient care,” Cardello says. “Over the past year, I’m particularly proud of our team’s success in growing scripts and expanding clinical services like immunizations, which play a critical role in safeguarding our communities. Despite navigating a challenging restructuring period, our emphasis on transparent communication and commitment to talent development has made us stronger and better equipped to excel in a competitive landscape.”
Additionally, Cardello’s commitment to developing people has been a key factor in the organization’s continued success. She has prioritized the growth and development of talent and leadership within Rite Aid by fostering a high-performing culture and ensuring that leadership had the skills requisite to evolve with the retail pharmacy sector.
