ST. LOUIS – Save A Lot, one of the nation’s largest discount grocers, recorded the biggest year-over-year gain in customer satisfaction among U.S. supermarkets, according to the latest American Customer Satisfaction Index (ACSI) Retail and Consumer Shipping Study. The 2026 ACSI report offers a comprehensive, industry‑wide assessment of how consumers rate major retailers and shipping providers across the country.
Save A Lot’s score jumped 4% to 78, marking the biggest gain in the supermarket sector year over year. The company was one of only three grocers to see an improvement between 2025 and 2026.
According to ACSI, the increase reflects Save A Lot’s 2025 investments in expanding its loyalty program, enhancing its mobile app, and implementing widespread store refreshes, reopening initiatives, and layout improvements. These efforts contributed to a more efficient and streamlined in-store experience for shoppers.
The ACSI is the only national, cross-industry measure of customer satisfaction representing the U.S. economy. Results are based on consumer surveys collected over a 12-month period ending in December 2025 and are reported on a 0 to 100 scale.
