Fraudulent returns cost retailers $103 billion in 2024
Retailers lost $103 billion to fraudulent and abusive returns in 2024, as stricter policies often backfired by deterring loyal customers.
Retail News
New California laws to combat shoplifting take effect
California's new shoplifting laws, effective January 2025, aim to curb retail theft while emphasizing accountability and rehabilitation for offenders.
McKesson Corp. completes divestiture of Canada-based Rexall and Well.ca businesses
Birch Hill acquired the drugstore chain from McKesson Corp. in a transaction that closed Dec. 30.
Ingles Markets grapples with Hurricane Helene fallout, reports year-end losses
"We are truly thankful for all the volunteers and the outpouring of support for our region.”
Mastercard SpendingPulse: U.S. retail sales grew 3.8% this holiday season
“The value-minded consumer showed up to shop at brick-and-mortar stores and e-commerce platforms, with retailers managing across both to capture attention throughout the season."
Big Lots makes deal to save brand and keep hundreds of stores open
Transaction with Gordon Brothers Retail Partners will enable the transfer of assets to other retailers and companies, including variety wholesalers.
Circana: Holiday tech sales see strong growth
Holiday tech sales surge as Circana highlights booming consumer demand for innovative gadgets.
Grubhub reveals bold ordering trends of 2024
Chicken ruled supreme, while social media fueled a pickle and cottage cheese renaissance.
Circana: Holiday spending lower than in 2023
Holiday 2024 retail sales face a 3% decline compared to last year despite Black Friday and Cyber Monday boosts.
Lee Nicholson appointed EVP and Chief Merchant at Stop & Shop
Retail veteran Lee Nicholson returns to Stop & Shop as EVP and Chief Merchant, bringing 30 years of industry experience to lead the company's merchandising strategy.
Shoppers flock to malls despite online options
Holiday shoppers returned to malls in November, driving foot traffic above pre-pandemic levels.
Rite Aid Healthy Futures gives $12M to aid kids and youth
The fund has awarded grants to nonprofit organizations tackling issues children and youth face.
Forbes recognizes Kroger for tech and service excellence
Kroger earns national recognition from Forbes for tech innovation and exceptional pharmacy service.
FSF report outlines solutions to expand grocery access in low-income areas
FSF’s new report unveils innovative strategies to transform grocery access and ensure affordable, nutritious food for underserved communities across the U.S.
Three ways retail connected with Congress in 2024
In 2024, NRF enhanced its connections with Congress through events and advocacy efforts.
Walmart tests body cameras for store employees amid safety concerns
Walmart is testing body cameras for store employees at select U.S. locations to enhance worker safety amid growing concerns over harassment and hostile customer interactions.