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DEERFIELD, Ill. — “Our success starts with our frontline team members — they are the ones who make the real magic happen,” says Tracey Brown. “Their expertise, the trust they build, and the genuine connections they form with our customers and patients is what truly sets Walgreens apart. And it’s what brings our value proposition of being the health and well-being destination to life.”
The most rewarding part of her job is spending time in stores, she adds. “I love rolling up my sleeves, stocking shelves, unloading trucks and working the checkout counter. It keeps me connected to the everyday realities our teams and customers face. Every interaction and conversation with a teammate can help inspire change or influence how we operate and make it easier for teammates to deliver a great experience to our customers and patients.”
She is responsible for Walgreens’ $30 billion retail business and the consumer experience across all retail, pharmacy and health consumer touchpoints and leads the development of strategies to advance Walgreens across a complex and dynamic competitive landscape.
Brown oversees more than 200,000 field and store operations team members, as well as the merchandising, marketing, digital, omnichannel, store format, data and analytics, asset protection, real estate, and supply chain organizations, all working together to build trusted relationships with, and create healthier futures for, customers, patients, team members and communities.
