Colleen Lindholz will succeed Rick Keyes as NACDS chair at the association’s virtual Annual Meeting this week. Lindholz, who also is president of Kroger Health, shares her assessment of NACDS, talks about the agenda for her new role and looks to the future of retail pharmacy in a post-COVID world.
“For us going forward it’s about personalizing much more to consumers, getting to know our consumers better, and AI helping us to generate far more impact in terms of what we’re offering customers.”
"If you had a pill that could make you less depressed, make more money, less inclined to end up incarcerated, would you want to take that pill?"
"How well have you created an environment where you are taking that empathy and you’re meeting your people where they are?”
"Challenger brands tap into values like sustainability or empowerment, which consumers now expect and traditional brands will not necessarily be able to address.”
