In this installment of our series of interviews with industry leaders from the recent NACDS Annual Meeting, Dain Rusk, vice president of pharmacy at Publix, cites the factors that enabled the company to rank first among supermarket pharmacies in customer satisfaction in a recent J.D. Power survey. He also discusses Publix’s investment in central fill facilities, PBM reform and expanding the scope of pharmacy services.
Video Forum: Dain Rusk, Publix
Supermarket chain a leader in customer satisfaction.
Related
Video Forum: Nicholas Hall, Nicholas Hall Group of Companies, Part 1
Charting the trajectory of self-care.
Latest
Retail sales rise in November as holiday spending stays on track with NRF's forecast
"Retail sales showed healthy year-over-year gains in November while month-over-month data was largely flat,”
Costco delivers strong first quarter, fueled by membership growth and E-commerce surge
Comparable sales climbed 6.4%, topping analysts’ expectations of 5.8%.
CRN praises FDA for clarifying DSHEA disclaimers’ placement
The Council for Responsible Nutrition commended the FDA for clarifying how companies can place the Dietary Supplement Health and Education Act disclaimer on labels.
Uber deepens regional grocery footprint with three new retailers
New partnerships highlight Uber’s growing investment in beloved local and regional retailers.