In this installment of our series of interviews with industry leaders from the recent NACDS Annual Meeting, Dain Rusk, vice president of pharmacy at Publix, cites the factors that enabled the company to rank first among supermarket pharmacies in customer satisfaction in a recent J.D. Power survey. He also discusses Publix’s investment in central fill facilities, PBM reform and expanding the scope of pharmacy services.
Video Forum: Dain Rusk, Publix
Supermarket chain a leader in customer satisfaction.
Related
Video Forum: Justin Honaman, Amazon Web Services, Part 1
New technologies promise to transform the retail and CPG sectors.
Video Forum: Dave Warner, KPH Healthcare Services
Kinney Drugs parent finds strength in diversification.
Video Forum: Ellen Kelsay, Business Group on Health
Examining health care through the lens of employers.
Latest
ShopRite launches GLP-1 Wellness Your Way Starter Kits
Customers filling their first GLP1 prescription at a ShopRite Pharmacy will receive a complimentary kit while supplies last.
Kroger customers can enjoy quick, premium meals thanks to Private Selection expansion
The retailer makes mealtime deliciously convenient with affordable and globally inspired dishes.
Organic Valley, Stonyfield Organic, UNFI, and Whole Foods Market team in value chain climate initiative for US Organic Dairy
From solar power to composting, new on-farm practices on US dairy farms means the whole value chain can make a difference
AI is resetting the rules of growth in CPG
NIQ and Kearney analysis finds challenger brands gaining share as AI reshapes innovation and product discovery