In this installment of our series of interviews with industry leaders from the recent NACDS Annual Meeting, Dain Rusk, vice president of pharmacy at Publix, cites the factors that enabled the company to rank first among supermarket pharmacies in customer satisfaction in a recent J.D. Power survey. He also discusses Publix’s investment in central fill facilities, PBM reform and expanding the scope of pharmacy services.
Video Forum: Dain Rusk, Publix
Supermarket chain a leader in customer satisfaction.
Related
Video Forum: Tanvi Patel, Amazon Pharmacy
Harnessing technology to enhance the patient experience.
Video Forum: John Marraffa, Kinney Drugs
Regional chain succeeds in leveraging unique strengths.
Latest
OPI and Mars launch merry M&M’S inspired holiday collection
“M&M’S brings personalization and personification to chocolate just as OPI does with nail color. Culminating OPI’s 45th anniversary year with this partnership is truly the sweetest pairing I could have imagined.”
Cody Perdue named interim chief financial officer at Albertsons Cos.
Longtime Albertsons finance leader brings extensive experience across treasury, investor relations, financial reporting and risk management
Neutonic expands retail reach with Walmart launch
The ‘productivity drink’ brand joins Walmart's new Mood & Mind beverage set with a refreshed can design and new four-pack assortment
OLLY brings Mochi Bites exclusively to Target
The new line is available exclusively at Target and OLLY.com and includes four varieties: Beauty, Sleep, Multi, and Energy.