In this installment of our series of interviews with industry leaders from the recent NACDS Annual Meeting, Dain Rusk, vice president of pharmacy at Publix, cites the factors that enabled the company to rank first among supermarket pharmacies in customer satisfaction in a recent J.D. Power survey. He also discusses Publix’s investment in central fill facilities, PBM reform and expanding the scope of pharmacy services.
Video Forum: Dain Rusk, Publix
Supermarket chain a leader in customer satisfaction.
Related
Video Forum: John Marraffa, Kinney Drugs
Regional chain succeeds in leveraging unique strengths.
Video Forum: Kenzie Hohman and Tim Weber, Cencora
Helping pharmacies innovate and improve their performance.
Latest
Video Forum: John Marraffa, Kinney Drugs
Regional chain succeeds in leveraging unique strengths.
Acosta: 34% of shoppers use AI to shop
AI is playing a growing role in product discovery and selection, but trust remains a barrier to autonomous purchasing.
Flashfood launches with Buehler’s Fresh Foods across Northeast Ohio
Flashfood is now available in all 14 Buehler’s stores, increasing access to Flashfood’s affordable grocery app
Costco expands Uber Eats delivery to 47 states
Nearly 600 Costco locations are now available through Uber Eats as the company significantly expands its U.S. partnership.