In this installment of our series of interviews with industry leaders from the recent NACDS Annual Meeting, Dain Rusk, vice president of pharmacy at Publix, cites the factors that enabled the company to rank first among supermarket pharmacies in customer satisfaction in a recent J.D. Power survey. He also discusses Publix’s investment in central fill facilities, PBM reform and expanding the scope of pharmacy services.
Video Forum: Dain Rusk, Publix
Supermarket chain a leader in customer satisfaction.
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Expanded scope of Rx practice benefits Canadians
Video Forum: Tanvi Patel, Amazon Pharmacy
Harnessing technology to enhance the patient experience.
Video Forum: John Marraffa, Kinney Drugs
Regional chain succeeds in leveraging unique strengths.
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