In this week’s Video Forum, Lokesh Ohri, Americas consumer consulting leader and a principal at EY, analyzes the changing behavior of shoppers in the wake of the COVID pandemic. Ohri also shares insights about building and maintaining customer loyalty, and the significance of artificial intelligence and other cutting-edge technology on the consumer marketplace.
Video Forum: Lokesh Ohri, EY, Part 1
Related
2024 NACDS TSE welcomes NACDS chain and supplier members to Boston
NACDS Leaders: Pharmacy is a catalyst for change and innovation, and NACDS TSE is where it happens.
Walmart says a new era of 'Adaptive Retail' is here
Walmart commissioned Morning Consult to conduct a survey of more than 2,200 U.S. shoppers.
Census data shows modest sales gains in June
WASHINGTON – Data released by the U.S. Census Bureau shows modest retail sales gains in June despite an uneven pace of spending in recent months, National Retail Federation chief economist Jack Kleinhenz said. “The path of household spending remains difficult to read,” Kleinhenz said.
FTI says online retail sales to hit $1.2 Trillion
U.S. online retail sales will reach $1.2 trillion in 2024, up nearly 10% from last year, according to FTI Consulting’s 2024 Online Retail Report. The firm’s Retail & Consumer Products practice, which conducted analysis for the report, expects U.S. e-commerce sales to account for 22.
Latest
Lidl US launches holiday meal deal and ‘Eau de Croissant’ scent
The highlight of Lidl’s holiday lineup is its new budget-friendly meal deal, available from December 10 to December 24.
Anabi Oil expands Northern California footprint
The acquisition includes nine stores in the Tri-Valley area and three in the Lake Tahoe region.
Circana forecasts strong holiday fragrance sales
While prestige remains the top in the category, mass fragrances are growing in popularity.
NIQ, FoodHealth Co. data shows U.S. shopping carts lack nutrition
The FoodHealth Score assesses purchases based on nutrient density and ingredient quality, acting much like a “credit score for health.”