In this week’s Video Forum, Lokesh Ohri, Americas consumer consulting leader and a principal at EY, analyzes the changing behavior of shoppers in the wake of the COVID pandemic. Ohri also shares insights about building and maintaining customer loyalty, and the significance of artificial intelligence and other cutting-edge technology on the consumer marketplace.
Video Forum: Lokesh Ohri, EY, Part 1
Related
2024 NACDS TSE welcomes NACDS chain and supplier members to Boston
NACDS Leaders: Pharmacy is a catalyst for change and innovation, and NACDS TSE is where it happens.
Walmart says a new era of 'Adaptive Retail' is here
Walmart commissioned Morning Consult to conduct a survey of more than 2,200 U.S. shoppers.
Census data shows modest sales gains in June
WASHINGTON – Data released by the U.S. Census Bureau shows modest retail sales gains in June despite an uneven pace of spending in recent months, National Retail Federation chief economist Jack Kleinhenz said. “The path of household spending remains difficult to read,” Kleinhenz said.
FTI says online retail sales to hit $1.2 Trillion
U.S. online retail sales will reach $1.2 trillion in 2024, up nearly 10% from last year, according to FTI Consulting’s 2024 Online Retail Report. The firm’s Retail & Consumer Products practice, which conducted analysis for the report, expects U.S. e-commerce sales to account for 22.
Latest
Private Label Hall of Fame reaches 136 honorees
Induction into the Private Label Hall of Fame is based on annual nominations from industry representatives.
Kroger launches Pearl Street Academy
A new development platform brings leadership training across the entire enterprise, offering growth opportunities for associates.
A&G offering 78 Walgreens properties nationwide
"We anticipate a fast-paced marketing campaign, so interested parties should act now."
Sam’s Club advances retail media with “Retail Experience Network”
Executives said the model reflects growing advertiser demand for accountability and performance beyond impressions.