In the conclusion of a two-part interview, Lokesh Ohri, Americas consumer consulting leader and a principal at EY, talks about major retailers’ use of technology and their growing scope in health care and media. He addresses the metaverse and its potential impact, personalization, and the balance between in-store shopping and e-commerce.
Video Forum: Lokesh Ohri, EY, Part 2
Related
2024 NACDS TSE welcomes NACDS chain and supplier members to Boston
NACDS Leaders: Pharmacy is a catalyst for change and innovation, and NACDS TSE is where it happens.
Walmart says a new era of 'Adaptive Retail' is here
Walmart commissioned Morning Consult to conduct a survey of more than 2,200 U.S. shoppers.
Census data shows modest sales gains in June
WASHINGTON – Data released by the U.S. Census Bureau shows modest retail sales gains in June despite an uneven pace of spending in recent months, National Retail Federation chief economist Jack Kleinhenz said. “The path of household spending remains difficult to read,” Kleinhenz said.
FTI says online retail sales to hit $1.2 Trillion
U.S. online retail sales will reach $1.2 trillion in 2024, up nearly 10% from last year, according to FTI Consulting’s 2024 Online Retail Report. The firm’s Retail & Consumer Products practice, which conducted analysis for the report, expects U.S. e-commerce sales to account for 22.
Latest
Amazon expands Prime benefits through Uber Eats partnership
Amazon Prime members can now order from Uber Eats directly through Amazon with no delivery fee on qualifying restaurant orders of $25 or more, expanding the retailer’s food delivery offerings.
Wegmans donates $30,000 Powerball bonus to NJ food bank
Wegmans is donating its $30,000 Powerball retailer bonus to the Community FoodBank of New Jersey to provide 25,000 meals through its Check Out Hunger campaign.
Albertsons ordered to pay $900 million in Washington opioid case
A Washington judge ordered Albertsons to pay $900 million, finding its pharmacies helped fuel the opioid epidemic through inadequate safeguards and oversight.
Retailers are racing to govern the AI they've already deployed
"We believe the next competitive advantage will come from operationalizing trust."