In the second installment of a two-part interview, Musab Balbale talks about the strength of the team at CVS Health that is deploying digital tools to enhance the customer journey. He also discusses the company’s ExtraCare loyalty program and the drive to personalize product and service offerings; how CVS’ current store rationalization initiative will impact the front-end business; and the benefits of strong partnerships with CPG suppliers.
Video Forum: Musab Balbale, CVS Health, Part 2
Related
2024 NACDS TSE welcomes NACDS chain and supplier members to Boston
NACDS Leaders: Pharmacy is a catalyst for change and innovation, and NACDS TSE is where it happens.
Walmart says a new era of 'Adaptive Retail' is here
Walmart commissioned Morning Consult to conduct a survey of more than 2,200 U.S. shoppers.
Census data shows modest sales gains in June
WASHINGTON – Data released by the U.S. Census Bureau shows modest retail sales gains in June despite an uneven pace of spending in recent months, National Retail Federation chief economist Jack Kleinhenz said. “The path of household spending remains difficult to read,” Kleinhenz said.
FTI says online retail sales to hit $1.2 Trillion
U.S. online retail sales will reach $1.2 trillion in 2024, up nearly 10% from last year, according to FTI Consulting’s 2024 Online Retail Report. The firm’s Retail & Consumer Products practice, which conducted analysis for the report, expects U.S. e-commerce sales to account for 22.
Latest
Every Man Jack and Baker Mayfield launch co-created personal care collection at Target
Limited-edition body wash and antiperspirant line debuts Sept. 9, with expansion to Publix planned for October
Fresh Thyme rolls out Afresh Production Planning
Fresh Thyme deli sales rose significantly after production planning moved off paper onto Afresh's AI platform, and the grocer is now expanding across deli, produce, meat, and bakery
Wakefern Food Corp. and Uber Eats partner to expand on-demand grocery delivery across the U.S. Northeast
Over 375 stores spanning Wakefern’s family of banner brands, including ShopRite, join the Uber Eats platform, offering delivery of fresh groceries from trusted neighborhood supermarkets
Albertsons Cos. appoints Meg Whitman as executive chair
Whitman brings over 40 years of business, technology and strategic innovation experience. Kim Fennebresque named lead independent director.