In the second installment of a two-part interview, Musab Balbale talks about the strength of the team at CVS Health that is deploying digital tools to enhance the customer journey. He also discusses the company’s ExtraCare loyalty program and the drive to personalize product and service offerings; how CVS’ current store rationalization initiative will impact the front-end business; and the benefits of strong partnerships with CPG suppliers.
Video Forum: Musab Balbale, CVS Health, Part 2
Related
2024 NACDS TSE welcomes NACDS chain and supplier members to Boston
NACDS Leaders: Pharmacy is a catalyst for change and innovation, and NACDS TSE is where it happens.
Walmart says a new era of 'Adaptive Retail' is here
Walmart commissioned Morning Consult to conduct a survey of more than 2,200 U.S. shoppers.
Census data shows modest sales gains in June
WASHINGTON – Data released by the U.S. Census Bureau shows modest retail sales gains in June despite an uneven pace of spending in recent months, National Retail Federation chief economist Jack Kleinhenz said. “The path of household spending remains difficult to read,” Kleinhenz said.
FTI says online retail sales to hit $1.2 Trillion
U.S. online retail sales will reach $1.2 trillion in 2024, up nearly 10% from last year, according to FTI Consulting’s 2024 Online Retail Report. The firm’s Retail & Consumer Products practice, which conducted analysis for the report, expects U.S. e-commerce sales to account for 22.
Latest
Ulta Beauty tops Wall Street's expectations for first quarter
Retailer reaffirms its full-year revenue guidance and lifts full-year projection for earnings.
Rochester-area Hy-Vee employees honored with pictures on truck for legendary customer service
The semi-truck featuring John Hazuka and Bryant Meyer has been unveiled
NACDS commends The Washington Post editorial board for endorsing pharmacist scope-of-practice modernization
Editorial spotlighting Alaska's HB 195 reinforces a national case for letting pharmacists practice at the top of their education
ROFDA grows membership with addition of Brookshire Bros.
Brookshire Bros. brings a strong retail and community-based operating perspective to ROFDA’s member network