In the second installment of a two-part interview, Musab Balbale talks about the strength of the team at CVS Health that is deploying digital tools to enhance the customer journey. He also discusses the company’s ExtraCare loyalty program and the drive to personalize product and service offerings; how CVS’ current store rationalization initiative will impact the front-end business; and the benefits of strong partnerships with CPG suppliers.
Video Forum: Musab Balbale, CVS Health, Part 2
Related
2024 NACDS TSE welcomes NACDS chain and supplier members to Boston
NACDS Leaders: Pharmacy is a catalyst for change and innovation, and NACDS TSE is where it happens.
Walmart says a new era of 'Adaptive Retail' is here
Walmart commissioned Morning Consult to conduct a survey of more than 2,200 U.S. shoppers.
Census data shows modest sales gains in June
WASHINGTON – Data released by the U.S. Census Bureau shows modest retail sales gains in June despite an uneven pace of spending in recent months, National Retail Federation chief economist Jack Kleinhenz said. “The path of household spending remains difficult to read,” Kleinhenz said.
FTI says online retail sales to hit $1.2 Trillion
U.S. online retail sales will reach $1.2 trillion in 2024, up nearly 10% from last year, according to FTI Consulting’s 2024 Online Retail Report. The firm’s Retail & Consumer Products practice, which conducted analysis for the report, expects U.S. e-commerce sales to account for 22.
Latest
Friskies launches “Certified Frisky” campaign with U.S. Soccer
As an official partner of U.S. Soccer, Friskies will reward fans each time the USMNT scores a goal during the promotional window.
Walmart extends bet on exclusive brands with a hardware overhaul and its first new home line in five years
Retailer launches Greenworks Pro power tools and Mainstays Kids in a push to build loyalty through owned and exclusive assortments
Save A Lot releases 2025 Business and Social Impact Report
Report highlights Save A Lot’s investment in communities, operational growth, customer access and team member development
General Mills and its iconic brands celebrate America’s 250th birthday with 79 themed products
From nostalgic treats to celebratory favorites, the lineup brings red, white and blue fun to breakfast, lunch and dinner – and all the moments in between this summer