Sherri Keeth, vice president and DMM for health care at Sam’s Club, tells this week’s Video Forum about the factors that have enabled the retailer to rank No. 1 in customer satisfaction among mass merchandiser pharmacies for nine years running, according to J.D. Power and Associates. She also discusses the club’s Rx Savings program and use of digital tools to enhance the pharmacy experience.
Video Forum: Sherri Keeth, Sam’s Club, Part 1
Patient satisfaction is always a top priority.
Related
Video Forum: Tanvi Patel, Amazon Pharmacy
Harnessing technology to enhance the patient experience.
Video Forum: John Marraffa, Kinney Drugs
Regional chain succeeds in leveraging unique strengths.
Latest
Walmart and the Walmart Foundation commit $1M to support communities impacted by Hurricane Isaias
Funding and coordinated relief efforts are helping provide meals, essential supplies and other resources to impacted communities across Florida
Audien Hearing increases reach through Costco.com launch
Costco.com debut brings Audien’s O-T-C hearing aids and personalized support to millions of members nationwide
Krusteaz debuts the Pancake Pause Box
Phonesafe puts notifications on pause and pancakes on repeat
Purina and Mariska Hargitay bring the Purple Leash Project to U.S. Soccer
Launch limited-edition scarves supporting abuse survivors and pets