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ROCHESTER, N.Y.– Wegmans Food Markets recently announced the introduction of enhanced in-store pharmacy auxiliary aids and accessibility options for customers with sensory disabilities, including persons who are Deaf or hard of hearing and/or persons with visual impairments. Those aids and accessibility options include:
- Video remote interpretation services in American Sign Language (“ASL”);
- Video Relay Service (VRS) for the pharmacy to make and receive calls with customers using a customer’s Video Phone (VP);
- Inductive hearing loops at one release-to-patient register/pharmacy payment checkout and one counseling area in each in-store pharmacy;
- Large-print prescription labels and counseling documentation;
- Telephone Relay Service (TRS) and TTY technology to make and receive calls with customers;
- Aira.io app service that provides live, real-time visual information and descriptions by professional assistants for blind or low-vision individuals;
- Informational materials, including a pharmacy accessibility checklist containing a description of accessibility options for customers (a current copy of which is included with this announcement);
- Website information dedicated to listing these accessibility features; and
- A pilot program at five Wegmans in-store pharmacies in Syracuse, Rochester and Buffalo offering ScripTalk audible prescription bottle/container identification labels.
“At Wegmans, we are committed to providing incredible customer service to all our shoppers,” said Linda Lovejoy, community relations manager for Wegmans. “Implementation of these in-store pharmacy auxiliary aids and accessibility options for customers with sensory disabilities helps us deliver on this commitment, giving our Deaf, hard-of-hearing, blind and low-vision customers industry-leading, enhanced access to effective communication at our in-store pharmacy locations.”
