Amazon Web Services this week introduced Amazon Connect Health, the company's first agentic AI solution designed for health care providers and their patients.
The platform serves as an autonomous administrative work force, integrating directly with existing electronic health records to handle patient verification, appointment scheduling, medical history reviews, clinical documentation, and medical coding.
Amazon Connect Health can generate notes from live conversations between doctors and patients; add billing, symptom and procedure codes; and summarize health data from existing medical records. It’s also designed to help patients verify their identity to health care providers and schedule and manage appointments.
In a blog post, AWS noted that medical staff at large health systems spend up to 80% of their call time manually compiling data across fragmented tools, a problem the product is designed to address.
"We know that health care is absolutely drowning in administrative complexity," said Dr Rowland Illing, chief medical officer for Amazon Web Services.
The documentation feature was made available on March 5. AWS said users will pay $99 a month, and patient verification will be priced at 15 cents per conversation.
Amazon Connect Health's capabilities extend beyond the contact center; the AI is designed to flank the clinician throughout the entire visit.
Before the visit, the AI synthesizes the patient's medical history across care settings and generates a concise briefing on active conditions, recent events, and care gaps.
During the visit, and with patients’ consent, the tool transcribes the doctor-patient conversation and drafts clinical notes in real time.
The platform follows up after the meeting with a “patient-friendly” summation along with suggestions for specific medical codes required for billing. Visits become billing-ready in minutes rather than days.
For Amazon, the launch represents an attempt to extend its cloud business into workplace software, an area where AWS has had mixed results. While the company wound down video conferencing and file-sharing products recently, Amazon Connect has been a relative success, and Amazon Connect Health builds directly on that foundation.
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