
Retail’s digital transformation: how technology is redefining the shopping experience
“It’s not enough to just know who is shopping with us—we need to understand what kind of shopping trip they’re on today.”
“It’s not enough to just know who is shopping with us—we need to understand what kind of shopping trip they’re on today.”
“It’s not enough to have values on a wall—you have to ensure they are lived daily and hold people accountable when they are not.”
"When we work together transparently, we not only solve immediate challenges but also unlock opportunities for industry-wide transformation.”
“For us going forward it’s about personalizing much more to consumers, getting to know our consumers better, and AI helping us to generate far more impact in terms of what we’re offering customers.”
"How well have you created an environment where you are taking that empathy and you’re meeting your people where they are?”
"Challenger brands tap into values like sustainability or empowerment, which consumers now expect and traditional brands will not necessarily be able to address.”