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Amazon aims to boost sales by making returns easier

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SEATTLE — Amazon is giving shoppers more options for returning holiday purchases this year, including at physical stores, the company said Thursday.

Most items shipped between October 1 and December 31 can be returned until January 31, the company said. Amazon is also allowing customers to return products  — without boxes or labels — at more than 500 Whole Foods Market stores across the country, as well as at other locations including Amazon Books, Amazon 4-star, Amazon Fresh grocery stores, Amazon Go stores, UPS Store locations, Kohl’s, and other locations, the company said.

Amazon returns

Amazon is allowing consumers to return items at thousands of physical locations.

“During a holiday season that might be more unpredictable than year’s past, our employees want to help customers have one less thing to think about by giving customers more time to return, and by providing a variety of free, convenient, and easy return options this year,” said Libby Johnson McKee, director, Amazon WW returns, ReCommerce and sustainability. “Our hope is that by offering so many return options—from tens of thousands of drop-off locations to shipping an item back—as well as more time to think about making a return, customers can relax and shop with confidence this holiday season.”

Amazon said it is also committed to finding a second use for open-box and used items, and offers consumers a variety of ways to buy them via Amazon Warehouse. Consumers can buy refurbished products through Amazon Renewed, and they can buy “certified refurbished and used” Amazon devices via Pre-Owned Amazon Devices. Customers can also find information about what to do with packaging and how to trade in, recycle, or return Amazon products by visiting Amazon Second Chance.




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